Content Specialist Needed for Strategic and Persuasive Creation

ONLY LOCAL TALENT WILL BE ACCEPTED. Directors are seeking a content specialist for a 3-month contract with its Ottawa-based client. More details are below. Additional information: Location: Ottawa. Job Type: Temporary. Responsibilities: Collect, produce, and edit the Website material such as Fact Sheets, Quick Tips, Virtual Information Presentations (VIPs) and Frequently Asked Questions (FAQs) to maintain and improve the quality of information provided to CAF members Collect, produce, and edit Supplier material to maintain and improve the quality of information provided to Suppliers Develop and implement content on the MSW, Supplier portal and Izone sites Conduct research to enhance Canadian Government content including identifying relevant topics, fact-checking, and analyzing sources to generate information Write strategic and persuasive content ensuring consistency across Canadian Government groups, adherence to the brand and content style standards, and accuracy of spelling and grammar Collaborate with teams to develop original creative content and solutions; collaborate on the execution Update existing MSW content to reflect changes to current/future contract changes, Client specific content updates and member/transferee questions/trends Engage in conceptual brainstorms and idea generation with teams Demonstrate a comprehensive understanding of the writing style, message and tone unique to our client base and create content reflective of the client’s personality Create monthly content pieces, such as blogs and articles for the Ottawa Campus Create dynamic Interactive Voice Response (IVR) messaging based on time of year, needs, and trends based on call, email, and chat interactions Create Macro and shortcut content for use in Zendesk to improve work efficiency for email and chat interactions Create, enhance and link the knowledge center to the new technology platform allowing for search and quick response functions for both Operations and Clients based on key words search. Requirements: Bachelor’s Degree/College Degree an asset; Exceptional attention to detail and accuracy; Excellent critical thinking skills; Knowledge of Government of Canada contracts; Strong analytical, organizational, interpersonal and time management skills; Strong communication skills, written and verbal; Problem solver who can lead team through situations through rational approach, mature judgment and clear coordination of tasks; Proven influencing, judgment, and decision-making skills; Flexibility to work additional hours as dictated by business needs; You foster belonging and encourage authenticity. You are inclusive, value diversity, and recognize that these behaviors empower and inspire positive action and promote innovation. All Candidates MUST Be Able To Obtain/provide the following: 2 employment verifications (volunteer experience accepted) and 1 education verification will be done via a 3rd party provider MUST be able to obtain an Enhanced Reliability Security Clearance. When applying, please submit your resume and a brief cover letter detailing your relevant experience.